RETURN & REFUND POLICY

RETURN & REFUND POLICY

Last Updated: July 21, 2026

OVERVIEW

This Return & Refund Policy ("Policy") applies to all purchases made through our website at https://enrolchains.com (the "Site"). By making a purchase on our Site, you acknowledge and agree to the terms set forth below.

We reserve the right to modify this Policy at any time. Changes will be posted on this page, and your continued use of the Site or placement of orders after such changes constitutes acceptance of the updated Policy.

SECTION 1 - RETURN PERIOD

You have 30 calendar days from the date you receive your item to request a return. If 30 days have passed since delivery, we regret that we cannot accept your return or issue a refund.

All return requests must be submitted within this timeframe. Returns submitted after the 30-day window will not be processed.

SECTION 2 - RETURN ELIGIBILITY

To be eligible for a return, your item must meet all of the following conditions:

• Be unused, unworn, and unwashed

• Be in the same condition as when you received it

• Be in its original packaging with all tags, labels, and accessories intact

• Be accompanied by a proof of purchase (order confirmation or receipt)

Important: Items that show signs of use, damage, or alteration will not be accepted for return and will be sent back to you at your own expense.

SECTION 3 - NON-RETURNABLE ITEMS

The following items are not eligible for return or refund under any circumstances:

We reserve the right to update this list at any time without prior notice.

SECTION 4 - PARTIAL REFUNDS

Partial refunds may be granted in the following situations (at our sole discretion):

• Books or items with visible signs of use (e.g., marks, creases, wear)

• Items returned after 30 days but within a reasonable timeframe

• Items that are damaged or missing parts not due to our error

• Opened media products (CDs, DVDs, software, etc.)

Any partial refund amount will be determined by us and is final.

SECTION 5 - REFUND PROCESS

Once we receive your returned item:

1. We will inspect the item to verify its condition.

2. We will notify you via email that we have received your return.

3. We will inform you whether your refund is approved or rejected.

If approved: Your refund will be processed within 5-10 business days, and a credit will be automatically applied to your original payment method.

If rejected: The item will be returned to you at your own expense, or you may arrange for disposal.

Please note: The time it takes for the credit to appear in your account depends on your bank or credit card issuer. We have no control over this processing time.

SECTION 6 - LATE OR MISSING REFUNDS

If you have not received your refund after 10 business days from approval:

1. Check your bank account again.

2. Contact your credit card company — some issuers take additional time to post refunds.

3. Contact your bank — there is often a processing delay before funds are posted.

If you have completed all these steps and still have not received your refund, please contact us at:

Email: infoenrolchain@gmail.com

We will investigate and assist you as quickly as possible. However, we are not responsible for delays caused by third-party financial institutions.

SECTION 7 - SALE ITEMS

Sale items are not refundable. Only regular-priced items are eligible for a refund.

• Items purchased with a discount code or during a promotional sale are considered final sale and cannot be returned or exchanged.

• This policy applies to all clearance, flash sale, and discounted merchandise.

We strongly recommend reviewing your purchase carefully before completing your order.

SECTION 8 - EXCHANGES

We only exchange items that are defective or damaged upon arrival. If you need to exchange an item for the same product:

1. Email us at infoenrolchain@gmail.com with your order number and a description of the issue.

2. Provide clear photos showing the defect or damage.

3. Once approved, we will provide you with return instructions.

Please note:

• Exchanges are subject to product availability.

• If the replacement item is out of stock, we will issue a refund instead.

• We do not accept exchanges for change-of-mind reasons.

SECTION 9 - RETURN SHIPPING

Return Address:

• For products shipped from China, please return them to the address provided in your return confirmation email.

• For products shipped from other warehouses, please contact our customer service team for the correct return address.

Shipping Costs:

• You are responsible for all return shipping costs.

• Original shipping charges are non-refundable.

• If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Recommendations:

• For items valued over $75 USD, we strongly recommend using a trackable shipping service or purchasing shipping insurance.

• We cannot guarantee that we will receive your returned item. We are not responsible for lost, stolen, or damaged return shipments.

Important: Items returned without prior authorization will not be accepted and may be discarded without refund.

SECTION 10 - INTERNATIONAL RETURNS

For international orders:

• Return shipping costs are the customer's responsibility and may vary by location.

• Customs fees, duties, or taxes incurred during the return process are non-refundable.

• Please ensure your return package is properly declared to avoid customs delays. We are not responsible for returns held or returned by customs.

SECTION 11 - CANCELLATIONS

• Orders may be canceled within 24 hours of placement by contacting us at infoenrolchain@gmail.com.

• Once an order has been processed or shipped, it cannot be canceled and is subject to this return policy.

SECTION 12 - DISCLAIMER

• We reserve the right to refuse any return that does not comply with this Policy.

• We reserve the right to modify, update, or discontinue this Policy at any time without prior notice.

• Any return decision made by us is final and binding.

• We are not liable for any incidental, indirect, or consequential damages arising from or relating to any return or refund request.

SECTION 13 - CONTACT US

If you have any questions about this Return & Refund Policy, or if you need assistance with a return or exchange, please contact us:

• Email: infoenrolchain@gmail.com

• Response Time: We aim to respond to all inquiries within 24-48 business hours.