SHIPPING & DELIVERY POLICY

SHIPPING & DELIVERY POLICY

Last Updated: July 21, 2026

OVERVIEW

This Shipping & Delivery Policy ("Policy") applies to all orders placed through our website at https://enrolchains.com (the "Site"). By placing an order on our Site, you acknowledge and agree to the terms set forth below.

We reserve the right to modify this Policy at any time. Changes will be posted on this page, and your continued use of the Site or placement of orders after such changes constitutes acceptance of the updated Policy.

SECTION 1 - SHIPPING CARRIERS

We have partnered with DHL, FedEx, and PostalExpress to ship orders internationally. These partnerships allow us to provide an enhanced shopping experience, including:

• Product prices displayed in your local currency

• Guaranteed order totals at checkout

• No hidden fees

When you place an international order with Enrolchains, your transaction will be processed through one of our partner carriers. However, our Enrolchains Customer Service Team remains available to assist you with any service needs.

SECTION 2 - SHIPPING RATES

International shipping rates are calculated and displayed at checkout. Your order total will include:

• The cost of shipping from our warehouse to your selected destination

• Any applicable duties, taxes, and customs fees imposed by authorities in the destination country

All charges are shown in your preferred currency before you complete your purchase. No additional fees will be added after checkout.

SECTION 3 - SHIPPING RESTRICTIONS

• All shipping restrictions will be clearly noted on the product page or at checkout.

• Most items featured on Enrolchains are eligible for international shipping. Any exceptions will be communicated at the time of purchase.

We are not responsible for delays or non-delivery caused by customs clearance, import restrictions, or other governmental actions in the destination country.

SECTION 4 - ORDER PROCESSING AND DISPATCH

Processing Time:

• Orders are typically processed within 1-3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Dispatch Confirmation:

• You will receive a shipping confirmation email with tracking information once your order has been dispatched.

• Please ensure your email address is correct to receive all updates.

Split Shipments:

• Depending on the number of items, package sizes, and warehouse locations, your order may be split into multiple shipments.

• You will receive separate tracking numbers for each shipment. Please review your Order History and shipping confirmation emails for details.

Important: Estimated delivery times are provided by our carrier partners and are not guaranteed. We are not liable for delays caused by carriers, customs, weather conditions, or other unforeseen events beyond our control.

SECTION 5 - TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a tracking number via email. You can track your package directly through the carrier's website or via the tracking link provided.

Tracking Updates:

• Tracking information may take 24-48 hours to appear after dispatch.

• Delivery estimates provided by carriers are approximate and subject to change.

We encourage you to monitor your tracking regularly for the most up-to-date delivery status.

SECTION 6 - DELIVERY ADDRESS

Address Accuracy:

• You are responsible for providing a complete and accurate delivery address at checkout.

• We are not responsible for orders that are lost or delayed due to incorrect or incomplete address information.

Changing Your Delivery Address:

• If you need to update your delivery address after placing an order, please contact our Customer Service Team as soon as possible.

• While we will make every effort to assist, we cannot guarantee that an address change can be made once an order has been processed or shipped.

SECTION 7 - FAILED DELIVERY ATTEMPTS

If no one is available to receive the package at the time of delivery:

• The carrier may attempt to leave the package with a neighbor or in a safe, secure location.

• Some carriers offer the option to reschedule delivery or change delivery details.

• The package may be redirected to a local collection center for you to pick up at your convenience.

Missed Delivery:

• If you are not home and the carrier cannot leave the package, a "Failed Delivery" status will appear on your tracking.

• The carrier will typically attempt delivery again on the next business day.

Return to Sender:

• If delivery fails after multiple attempts, or if the carrier does not have permission to leave the package, the order will be returned to sender.

• Once we receive the returned package, a refund will be processed for the order total (excluding original shipping costs, which are non-refundable).

• Please allow 2 to 6 weeks for the package to be returned to our warehouse, depending on your location.

Important: Returned packages that are unclaimed or refused by the customer will be subject to a deduction of shipping and handling fees from the refund.

SECTION 8 - CUSTOMS, DUTIES, AND TAXES

International orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the sole responsibility of the customer.

Important Notes:

• Customs policies vary by country. Please contact your local customs office for more information.

• We are unable to provide an estimate of customs fees at checkout, as these are determined by the destination country's authorities.

• We are not responsible for delays caused by customs processing.

Customs Hold or Release:

• If your package is held by customs, you may be contacted by the carrier or customs authorities to provide additional documentation or pay applicable fees.

• Failure to respond to such requests may result in your package being returned to us, and any refund will be subject to deduction of shipping costs.

Declaration Accuracy:

• We accurately declare all shipments in accordance with applicable laws. We cannot mark items as "gifts" or alter declared values for customs purposes.

SECTION 9 - WRONG, DAMAGED, OR DEFECTIVE ITEMS

If you believe a product was shipped in error, or if it arrives damaged or defective:

1. Contact our Customer Service Team within 7 days of receiving your order.

2. Provide your order number, a description of the issue, and clear photos of the item and packaging.

3. We will review your case and provide further instructions.

Please note: Claims for damaged or defective items must be submitted within the specified timeframe. We are not responsible for damage caused by improper handling during transit after delivery.

SECTION 10 - PACKAGE LOCATION AND ROUTING

Why is my package in a different country than the one I provided?

• Based on stock availability, your order may be shipped from a different country than you expected.

• The routing of international shipments can pass through various countries before reaching the destination.

Why hasn't my tracking moved?

• Delays in international shipping can occur for reasons beyond our control, including customs inspection, weather conditions, or carrier backlogs.

• Please continue to monitor your tracking for updates. If your package has not moved for an extended period (e.g., more than 7 business days), please contact our Customer Service Team for assistance.

Estimated Delivery Date:

• Your tracking will display an estimated delivery date provided by the carrier.

• Packages released from customs do not typically experience additional delays in transit. Once released, delivery will proceed according to the estimated schedule.

SECTION 11 - "DELIVERED" STATUS BUT NOT RECEIVED

If your tracking status shows "Delivered" but you have not received your package:

1. Check the delivery address — confirm that the address provided at checkout matches your current address (check your Order Confirmation email).

2. Check around your property — carriers often leave packages in safe locations (e.g., porch, garage, or with a neighbor).

3. Check with neighbors — the carrier may have left the package with someone nearby.

If you have completed all these steps and still cannot locate your package, please contact our Customer Service Team within 7 days of the "Delivered" status.

Important: We are not responsible for lost or stolen packages after delivery confirmation. We will assist you in filing a claim with the carrier, but we cannot guarantee reimbursement.

SECTION 12 - DELAYED DELIVERY

If your order has passed the estimated delivery date provided in your shipping confirmation:

1. Check your tracking status for updates.

2. Check your email (including spam folder) for any notifications from us or the carrier regarding delays.

If you have not received any updates and your package is significantly delayed, please contact our Customer Service Team. We will assist in investigating the status of your shipment.

Please note: We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, labor strikes, customs processing, or carrier issues.

SECTION 13 - RETURNS DUE TO SHIPPING ISSUES

If your package is returned to us due to:

• Incorrect or incomplete address provided by the customer

• Multiple failed delivery attempts

• Customer's failure to collect the package or provide required customs documentation

• Refusal to pay customs duties and taxes

The following will apply:

• You will receive a refund for the product cost only, minus original shipping charges and any return shipping fees incurred.

• We will contact you to confirm the return and process the refund.

• Please allow 2 to 6 weeks for the package to be returned to our facility.

No re-shipment will be issued for orders returned due to customer error without additional payment for shipping.

SECTION 14 - INTERNATIONAL SHIPPING FAQ

SECTION 15 - DISCLAIMER

• Delivery times provided are estimates only and are not guaranteed.

• We are not responsible for delays, losses, or damages caused by:

  • Carrier mishandling or delays

  • Customs clearance procedures

  • Incorrect address information provided by the customer

  • Force majeure events (natural disasters, strikes, pandemics, etc.)

• We are not liable for any incidental, indirect, or consequential damages arising from shipping delays or delivery failures.

• All shipping decisions are at our sole discretion. We reserve the right to refuse or cancel orders for shipping to certain locations.

SECTION 16 - CONTACT US

If you have any questions about this Shipping & Delivery Policy, or if you need assistance with your order, please contact us:

• Email: infoenrolchain@gmail.com

• Response Time: We aim to respond to all inquiries within 24-48 business hours.